Get in Touch with the PlayNexy Team
Whether you're a player with a question or a developer looking to partner, we've established clear channels to ensure your message reaches the right person without getting lost in a queue.
Pathway to Partnership
We review submissions in batches to give each game the attention it deserves. Our process is designed to be transparent, with clear feedback at every stage.
Submit Your Game
Use the developer portal to upload a playable demo (minimum 5 minutes of core gameplay). Include a trailer if available.
Curation & Review
Our team evaluates for quality, technical stability, and fit with our platform. We playtest thoroughly and document every finding.
Feedback & Negotiation
If accepted, we provide a detailed report and propose a standard 70/30 revenue share. All terms are negotiable and documented in a clear contract.
Method Note: Review Robustness
Evaluation Criteria: Games are scored on three axes: Technical Performance (crashes, load times), Core Loop Enjoyment (first 5 minutes), and Polish (UI, sound).
Limits: Our team is small; we cannot guarantee a detailed review for every submission. Games requiring significant custom engine work or complex multiplayer infrastructure may face longer review times.
What Changes Our Mind: A polished demo that runs smoothly on mid-range devices (iPhone 11/Android 10) and demonstrates clear retention hooks. A public devlog showing active community engagement also strongly influences our decision.
Direct Lines & Support Channels
We structure communication to respect your time and ours. Choose the channel that matches your need for the fastest resolution.
For Players
- In-App Chat
- Mon-Fri, 9:00-18:00 CET
- info@playnexy.online
- Response Time
- Within 24h
For Developers
- Partnership Email
- partnerships@playnexy.online
- Response Time
- Within 48h
Press & Security
- Media Kit
- Available on request
- Security
- security@playnexy.online
- Location
- Berlin, Germany
Find Our Studio
Our Berlin-based team works primarily remotely, but we maintain a registered office for legal and partnership meetings.
Glossary with a Perspective
- Curation Team
- A dedicated group of game designers and engineers, not marketing. Their veto power ensures technical and creative quality above all.
- Revenue Share
- The standard 70/30 split (dev/platform) reflects infrastructure and marketing costs. We negotiate based on scope, not capital.
- Fair Play Feed
- Our discovery algorithm. The 70/30 split (algorithmic/human) combats bias, but requires submissions to have strong metadata.
- Core Loop
- The essential, repeatable action sequence. We test for a compelling loop within the first 5 minutes; physics or story alone won't suffice.
- Stealth Launch
- A phased release to a limited audience. We recommend this for gathering metrics and addressing critical bugs before a wide launch.
The Partnership Trade-off: A Realistic View
Benefit: Discovery Engine
Access to our curated user base and algorithmic promotion.
The Cost
- Revenue share (30%)
- Adherence to our technical checklist
- Exclusivity clause (non-permanent)
Mitigation
We provide detailed compliance docs upfront. The exclusivity term is short (90 days post-launch), renewable.
Benefit: Technical Handling
We manage store compliance, localization, and cloud saves.
The Cost
- Less direct user data access
- Slower update cycles (3-week cadence)
Mitigation
We share aggregated metrics weekly. Update cadence ensures stability; emergency patches are prioritized.
Benefit: Marketing Support
Inclusion in our seasonal showcases and press outreach.
The Cost
- Co-branded assets
- Timeline alignment
Mitigation
We provide brand guidelines and a dedicated partner contact for campaign coordination.
Questions We Recommend Asking Any Platform
Before committing, evaluate potential partners on these points. Our answers are below.
What is your data privacy policy?
We do not sell user data. Our policy is written in plain English on the Privacy Policy page.
Is revenue share negotiable?
Yes. We start at 70/30 and adjust based on your game's scope and marketing needs.
How do you handle updates?
We schedule meaningful updates every 3 weeks. Critical bugs are patched immediately.
What's your discovery algorithm like?
"Fair Play" is 70% algorithmic, 30% human-curated to prevent bias.
Can I access raw analytics?
We provide weekly aggregated metrics. For deeper insights, we can discuss custom reporting.
What's your support response SLA?
24h for users, 48h for developers. We track and publish our quarterly performance.
Ready to Build Something Together?
We read every message. The fastest way to get a thoughtful response is to provide context about your project or question.